Loan Servicing

Our office hours are 8:30 am to 5:00 pm ET


Call Center Info for TCAM Loan Servicing

Our phone number is:

1-844-254-2500 (toll free)
1-202-519-2500 (local)
1-202-403-3793 (fax)

For Loan Payoff Quote Requests:

clientcare@tcamre.com
Please ensure the subject line of your email reads as follows: Payoff Quote Request
Please allow 1-2 business days for response.

Our general mailing address is:

TCAM
PO Box 53357
Washington DC, 20009

For Loan Confirmation Requests:

Email:
clientcare@tcamre.com
Please ensure the subject line of your email reads as follows: Loan Confirmation Request

Or

Mail request to:
TCAM c/o DHCD Loan Confirmation
PO Box 53357
Washington, DC 20009

Please allow 10 business days for response.


Automated Clearing House (ACH) payments are also available.

TCAM is pleased to announce that the ACH (Automated Clearing House) option for making your monthly payment on your DC DHCD loan is now available. ACH will allow us to deduct your monthly payment each month from your chosen checking account. The advantages are:

  • Safe, secure payment
  • On time (Payment made on 1 of 3 dates)
  • No mailing of checks

Payments can be deducted on the 1st, 8th or 15th of each month. If you wish to participate in this program, call us and we will send our ACH application to you. You need to return it to us with a voided check. Be sure to select a start date and a regular payment date for the deduction of your payment each month. TCAM will set up your account. Note: You must be current with your payments in order to be able to participate in this program.


Info for Washington, DC Department of Housing and Community Development (DHCD) Borrowers

Payments are mailed to:

TCAM c/o DHCD Loan Servicing
PO Box 96213
Washington, DC 20090

Checks are made out to:

Tax Credit Asset Management (TCAM)

Insurance Loss Payee Clause:

DC-DHCD ISAOA c/o TCAM
P.O. Box 53357
Washington DC 20009

Special Insurance Note

Borrowers who are filing property insurance claims and require an endorsement from the Department of Housing and Community Development (DHCD) to complete their application can schedule an appointment for Monday or Friday by calling 202.826.5746 or emailing beth.spooner@dc.gov